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    GENERAL TERMS AND CONDITIONS

    GENERAL TERMS AND CONDITIONS

    (valid from 16 October 2025)

    1. Introductory Provisions

    1.1. These General Terms and Conditions (hereinafter referred to as the "Terms") are issued by:
    Jakub Königsmark – e-Doprava.com
    Čajkovského 1710/26, 130 00 Prague 3 – Žižkov, Czech Republic
    Company ID (IČO): 08780218, VAT ID (DIČ): CZ9904200284
    Registered in the Trade Register of the Prague 3 Municipal Authority since 17 December 2019
    E-mail: info@e-doprava.com
    Tel.: +420 720 118 289
    (hereinafter referred to as the "Seller").

    1.2. These Terms govern the rights and obligations arising from the purchase agreement (hereinafter referred to as the "Agreement") concluded between the Seller and a natural or legal person (hereinafter referred to as the "Buyer") via the Seller’s online shop available at www.e-doprava.com (hereinafter referred to as the "E-shop").

    1.3. These Terms are issued in accordance with § 1751(1) of Act No. 89/2012 Coll., the Civil Code, and form an integral part of every Agreement.

    1.4. Information on the processing of personal data is available in the Privacy Policy, accessible at https://www.e-doprava.com/podminky-ochrany-osobnich-udaju.

    1.5. The Agreement and these Terms are drafted in Czech. Translations into other languages are for informational purposes only. In case of discrepancy, the Czech version prevails. Mandatory consumer rights under the law of the Buyer’s country of residence are not affected.

    2. Definitions

    For the purposes of these Terms, the following definitions apply:

    • Price – the amount paid by the Buyer for the Goods;

    • Delivery Cost – the cost of delivery, including packaging;

    • Total Price – the sum of the Price and the Delivery Cost;

    • VAT – value-added tax under applicable legislation;

    • Order – the Buyer’s proposal to conclude an Agreement;

    • Invoice – the tax document issued by the Seller;

    • User Account – the Buyer’s electronic account in the E-shop;

    • Consumer – a natural person not acting within the scope of business;

    • Goods – items offered for sale in the E-shop;

    • Parties – the Seller and the Buyer.

    3. General Provisions

    3.1. The Buyer must provide the Seller with truthful and complete information necessary to conclude and fulfil the Agreement.

    3.2. The Seller may verify the accuracy of the information provided.

    3.3. The information displayed in the E-shop does not constitute an offer under § 1732 of the Civil Code but an invitation to submit an offer.

    3.4. The Seller reserves the right to change the range of Goods and prices without prior notice. This does not affect Agreements already concluded.

    3.5. In case of a conflict between these Terms and an individual agreement, the latter shall prevail.

    4. Conclusion of the Agreement

    4.1. The Agreement may be concluded only in the Czech language.

    4.2. The Buyer selects Goods in the E-shop, adds them to the cart, fills in the required billing, delivery and payment information, and confirms the Order.

    4.3. The Order is submitted by clicking the button “Order with payment obligation”.

    4.4. The Agreement is concluded at the moment the Seller confirms receipt of the Order via e-mail.

    4.5. The confirmation includes an Order summary and the Terms valid at the time of conclusion.

    4.6. The Seller may decline an Order, particularly if the Goods are unavailable, the Order contains errors, or the Buyer previously breached contractual obligations.

    4.7. The Seller is not obliged to deliver Goods at an obviously incorrect price, even if the Order has been confirmed.

    4.8. Upon conclusion of the Agreement, the Buyer is obliged to pay the Total Price.

    5. User Account

    5.1. The Buyer may create a User Account on the E-shop website.

    5.2. The Buyer must provide accurate data and keep them up to date.

    5.3. Access to the Account is protected by a username and password, which must not be shared with third parties.

    5.4. The Seller is not responsible for misuse of the Account caused by the Buyer’s negligence.

    5.5. The Seller may delete the Account, in particular if inactive for more than 24 months or in case of breach of the Agreement.

    6. Prices and Payment Terms

    6.1. Prices are listed in Czech crowns (CZK) and include VAT and all statutory charges.

    6.2. The Buyer may pay the purchase price by:

    • bank transfer (due within 7 days of confirmation);

    • online card payment (via Comgate, immediate payment);

    • cash on delivery (upon receipt of Goods).

    6.3. An electronic invoice is sent after full payment of the Total Price.

    6.4. Ownership of the Goods passes to the Buyer only after full payment and receipt of the Goods.

    6.5. The Seller may require advance payment, particularly for made-to-order Goods.

    7. Delivery of Goods

    7.1. The Seller shall deliver the Goods within 30 days of concluding the Agreement unless stated otherwise.

    7.2. The Buyer chooses the delivery method in the Order (e.g. Zásilkovna/Packeta, courier, or personal pickup).

    7.3. The Buyer must check the condition of the parcel upon delivery. In case of visible damage, the Buyer should refuse acceptance or request a written report from the carrier.

    7.4. If the Buyer fails to accept the parcel without lawful reason, the Seller may withdraw from the Agreement and claim reimbursement of incurred costs (e.g. repeated shipping, storage, return shipping).

    7.5. The risk of damage passes to the Buyer upon receipt of the Goods or the moment when receipt should have occurred but did not due to the Buyer’s fault.

    7.6. For deliveries outside the EU, the Buyer bears all customs, tax, and handling fees.

    8. Defective Performance (Claims)

    8.1. The Seller is liable to ensure that the Goods upon delivery:

    • correspond to the agreed description, quality, and quantity;

    • are suitable for their usual purpose;

    • are delivered with all required accessories and manuals.

    8.2. The Buyer shall submit claims to the Seller’s registered address or via e-mail at info@e-doprava.com

    8.3. The claim must include a description of the defect and the desired resolution (repair, replacement, discount, or withdrawal).

    8.4. The Seller will confirm receipt of the claim and process it within 30 days.

    8.5. If the claim is justified, the Buyer is entitled to reimbursement of necessary expenses (e.g. postage).

    8.6. Rights from defective performance do not apply to damage caused by the Buyer or normal wear and tear.

    8.7. Claims may be made within 24 months for new Goods and 12 months for used Goods.

    8.8. The Seller may refuse repair or replacement if such remedy is impossible or disproportionately costly.

    9. Withdrawal from the Agreement (Consumers)

    9.1. A Consumer may withdraw from a distance Agreement without stating a reason within 14 days from receipt of the Goods.

    9.2. The withdrawal period runs:
    a) from receipt of the Goods,
    b) from receipt of the last item, if delivered separately,
    c) from receipt of the first delivery, in case of regular supply.

    9.3. To exercise the right of withdrawal, the Consumer must send a clear declaration to the Seller’s e-mail or postal address. The Consumer may use the sample form (Annex 2).

    9.4. The Consumer must return the Goods within 14 days after withdrawal. Return costs are borne by the Consumer.

    9.5. The Seller shall refund all payments, including the cheapest delivery option, within 14 days of receiving the Goods or proof of dispatch.

    9.6. Withdrawal is not permitted for cases under § 1837 of the Civil Code, especially for:

    • Goods made to the Consumer’s specifications or personalized;

    • perishable Goods;

    • sealed Goods unsuitable for return for health or hygiene reasons once unsealed;

    • digital content supplied otherwise than on a tangible medium, with prior consent.

    9.7. The Consumer is liable for any decrease in the value of the Goods resulting from handling beyond what is necessary to ascertain their nature and characteristics.

    10. Custom-Made and Personalized Goods

    10.1. Goods made to the Buyer’s individual specifications or customized according to the Buyer’s request cannot be returned within the 14-day withdrawal period.

    10.2. Before production begins, the Buyer must approve a preview or specification of the product and pay the full price in advance.

    10.3. The Seller is not liable for defects caused by incorrect or incomplete data, materials, or specifications provided by the Buyer.

    11. Customer Reviews

    11.1. The Seller allows Buyers to review purchased Goods.

    11.2. The authenticity of reviews is verified by linking each review to a specific order in the Seller’s internal system.

    11.3. The Seller does not publish fake, paid, or otherwise influenced reviews and does not suppress negative feedback.

    12. Newsletter and Commercial Communications

    12.1. The Seller may send commercial communications within the meaning of Section 7(3) of Act No. 480/2004 Coll., on Information Society Services, unless the Buyer has objected.

    12.2. Each communication contains a link allowing the Buyer to unsubscribe easily and free of charge.

    12.3. E-mail addresses are used solely to inform Buyers about similar products of the Seller and are not shared with third parties.

    13. International Sales and Customs

    13.1. The Seller delivers Goods within the European Union and selected third countries.

    13.2. For deliveries outside the EU, the Buyer bears all customs duties, taxes, and handling fees related to import.

    13.3. The Buyer is responsible for checking local import restrictions and ensuring all necessary documents are provided as required by local authorities.

    14. Alternative Dispute Resolution

    14.1. The competent authority for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, Czech Republic, ID No. 00020869, website: www.coi.cz

    14.2. The Buyer may also use the European Online Dispute Resolution (ODR) platform available at http://ec.europa.eu/consumers/odr

    14.3. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz,acts as a contact point under Regulation (EU) No. 524/2013.

    14.4. The Seller is not bound by any code of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

    15. Final Provisions

    15.1. The Agreement, including these Terms, is stored electronically by the Seller and is not accessible to third parties; however, the Buyer receives a copy via e-mail together with the Order confirmation.

    15.2. All communication between the Parties shall take place electronically via the contact addresses provided in the Agreement and on the Seller’s website.

    15.3. The legal relationship between the Seller and the Buyer shall be governed by the laws of the Czech Republic. This does not affect the consumer rights arising from mandatory provisions of the Buyer’s country of residence.

    15.4. The Seller reserves the right to amend these Terms with effect for future Agreements. The Buyer will be informed of any change at least 14 days before the new version takes effect.

    15.5. The Seller shall not be liable for damages resulting from force majeure (natural disasters, pandemics, system failures, or other unforeseeable events).

    15.6. These Terms and Conditions shall enter into force on 16 October 2025.

     

    Annex No. 1 – Claim Form

    Annex No. 2 – Withdrawal from the Agreement Form

     

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